Refund policy
Refund policy
Last updated: 26 October 2026
30-night trial
If you are not happy with your CrunchyButter order, contact us within 30 nights of delivery and we will arrange a refund.
How to return an item
- Email liamgiuliani99@gmail.com with your order number and a short note, within 30 nights of delivery.
- We will reply within 2 business days with return instructions.
- Send the item back in good condition. We refund the item price to your original payment method within 5 business days of receiving it.
Who pays return postage
- Change of mind: you pay return postage.
- Faulty, damaged or not as described: we pay return postage, or you can keep the item and we will refund or replace it. Photos help.
Faulty, damaged or wrong item
If your order arrives damaged, faulty or not as described, contact us and we will replace it or refund you.
Lost in transit
See our Shipping policy. Delivery protection covers lost or damaged orders.
Pack discounts
If you return part of a multi-stick pack, we refund what you paid for the returned sticks, and the pack price may no longer apply to the rest.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss. New Zealand customers have rights under the Consumer Guarantees Act. This policy does not limit those rights.